Full Job Description

SMARTPHONE Repair Technician - £21,000 - £25,200

 "At tSmart our main motive is to keep customers happy and connected to the devices they love.

We love helping people stay connected. This can mean anything from replacing their front facing camera so they can carry on taking 100 selfies a day, replacing the battery on their phone so they don’t have to face the commute home without any music or replacing the broken screen ruining the memories in their photos app or distracting them from their favourite Netflix show. 

We know how important a mobile device is to people and making sure we can repair their technology to the highest standard, quickly and with a friendly smile is how we roll.

 If you’re like us, you love connecting with people, helping them to feel at ease when they need it the most and recommending solutions to help them repair their device, protect it in the future and find the right accessories to help fit into their lifestyle then a career with tSmart might be the one for you

 What will you get for you hard work? (Reward Scheme and benefits that we currently offer )

Competitive basic salary
The chance to work for rapidly growing Tech Repair Company •Commission Scheme £0 - £1000£ per year Fantastic career development opportunities which can see you move to Advanced and then Head Tech and increase you earning (not including bonus and commission) as you move up Opportunities to re-locate all around the London as we grow our number of Service Centres Ongoing Training and development Quarterly Social team building events Annual Awards party What will you be doing?(These are the specific things you will be doing on a day-to-day basis) You must be brilliant at technical repairs and have outstanding people skills. Without our customers, we don’t exist so when those customers need greeting or serving and no one else can help, we don’t wait around, we get on and help them to reduce their tech stress. As a tSmart Technician you work alongside our amazing teams, serving customers and taking technical steer from the store’s Head Technician or Store Manager. Relationships and communication between everyone in your team and the Support Centre are essential to you being successful in the role. Specifically, this will mean you will be doing the following: First and foremost, you will be conducting repairs on our customer’s devices. This will include things like replacing batteries, screens, internal flex replacements and replacing cameras You will not only fix their device to the incredibly high standards of tSmart, but you will also deliver the best service in the world to them when they need it most. Welcome and help customers that enter our stores whether they need tech support, advice or to purchase an accessory from us. Organise and communicate with the front of house team on orders to ensure that customers are kept updated on their order to ensure that they receive excellent customer service. Ensure that the repairs workspace remains in excellent working order, neat, clean and with all the right tools you need to conduct repairs. Ensure that all procedures and repairs always comply with Health & Safety through all procedures and ensure that the store is a safe working environment at all times. Follow directions from the Store Head Technician or Store Manager as they lead the technical team throughout trading. What type of experience might you have? (These are things we’ll look for in the recruitment process) A minimum of 1 years’ experience repairing smartphones and tablets either through work directly or for friends and family, specifically it would be helpful to have experience already in repairing iPhones, Samsung and Google phones, iPads, and MacBooks). A passion and curiosity about technology and problem solving An engaging communication style, energetic and proactive with an excellent customer focus Positive, can-do attitude and friendly persona Experience of working in a fast-paced environment and working under your own initiative How to be a success? (These are the behaviours you will display in your role) At tSmart we allow talent to flourish, be brilliant from day one and the founder will know who you are. Deliver against our strategic pillars of Trust, Reach, Choice, Excellence, Quality and People and you will be a trailblazer. Gaining our customers Trust which will be measured through Google review and customer complaints Reach as many customers as possible, don’t give away too many discounts to beat revenue targets. We will see customers love the Choice you provide them through increased conversion rate and bigger basket sizes. Excellence is seen when we don’t lose or waste our stock. Repairs is what we do and essentially, we see Quality in the repair as fundamental to that.

Our People need to be there for our customers and productive for the business

 If you have all of that and would love to be a part of the tSmart family, please apply via E-mail info@tsmartuk.co.uk are looking forward to hearing from

*Job description*

Learn more about the general tasks related to this opportunity below, as well as required skills.
• Salary: *£24,000.00 P.A.
• Bonus: *Up to£3000.00 P.A.
• Hours*: 40 Hours Per Week
• Shifts: *Monday - Friday between the hours of 8am-6pm
• Contract Type: *Full Term
• On a mission to repair the country's smashed smartphones and tablets.* _Being a local technician, you will._
• Travel to different customers within your region to repair Mobile Phones and Tablets. (Fully equipped workshop van provided).
• Interact with Customers.
• Carry out Fault finding • Quality Control checking using Samsung's enhanced software. _What do you need to become a local technician?_
• Live in the area we are recruiting for as this will be your region.
• Full clean driving licence & be over the age of 21 for insurance purposes
• Outstanding communication skills • A passion for technology & customer service
• About Our Company* WeFix is the only Samsung approved UK mobile smartphone and tablet repairer. Comprehensively stocked with approved and genuine Samsung parts, the WeFix fleet of mobile workshops is the best in the country. What is now WeFix began life in 2012 as Reviveaphone. Developed by Oliver Murphy, Reviveaphone was originally a ground-breaking new product that could be used to repair water-damaged mobile phones. The service proved hugely popular, and in 2017 after significant investment, Reviveaphone rebranded, becoming WeFix. Later that year, WeFix entered a partnership with Samsung to become the tech giant's only UK manufacturer approved mobile smartphone repairer.
• Company Benefits* • 20 Days Annual leave, plus bank holidays. Increasing through length of service. • Flexible Working.
• Health Cash Plan, including dental and eye care.
• Enhanced Maternity, Paternity and Adoption leave pay.
• Full Training Provided.
• Samsung Partner Discount.
• Upcoming additional benefits coming soon from network providers. Job Type: Full-time Salary: £24,000.00 per year Schedule:
• 10 hour shift Supplemental pay types:
• Bonus scheme
• Performance bonus Experience:
• MOBILE PHONE REPAIR: 1 year (required) Licence/Certification:
• FULL, UK CLEAN DRIVING (required)

*Job description*

Learn more about the general tasks related to this opportunity below, as well as required skills.
• Salary: *£24,000.00 P.A.
• Bonus: *Up to£3000.00 P.A.
• Hours*: 40 Hours Per Week
• Shifts: *Monday - Friday between the hours of 8am-6pm
• Contract Type: *Full Term
• On a mission to repair the country's smashed smartphones and tablets.* _Being a local technician, you will._
• Travel to different customers within your region to repair Mobile Phones and Tablets. (Fully equipped workshop van provided).
• Interact with Customers.
• Carry out Fault finding • Quality Control checking using Samsung's enhanced software. _What do you need to become a local technician?_
• Live in the area we are recruiting for as this will be your region.
• Full clean driving licence & be over the age of 21 for insurance purposes
• Outstanding communication skills • A passion for technology & customer service
• About Our Company* WeFix is the only Samsung approved UK mobile smartphone and tablet repairer. Comprehensively stocked with approved and genuine Samsung parts, the WeFix fleet of mobile workshops is the best in the country. What is now WeFix began life in 2012 as Reviveaphone. Developed by Oliver Murphy, Reviveaphone was originally a ground-breaking new product that could be used to repair water-damaged mobile phones. The service proved hugely popular, and in 2017 after significant investment, Reviveaphone rebranded, becoming WeFix. Later that year, WeFix entered a partnership with Samsung to become the tech giant's only UK manufacturer approved mobile smartphone repairer.
• Company Benefits* • 20 Days Annual leave, plus bank holidays. Increasing through length of service. • Flexible Working.
• Health Cash Plan, including dental and eye care.
• Enhanced Maternity, Paternity and Adoption leave pay.
• Full Training Provided.
• Samsung Partner Discount.
• Upcoming additional benefits coming soon from network providers. Job Type: Full-time Salary: £24,000.00 per year Schedule:
• 10 hour shift Supplemental pay types:
• Bonus scheme
• Performance bonus Experience:
• MOBILE PHONE REPAIR: 1 year (required) Licence/Certification:
• FULL, UK CLEAN DRIVING (required

*Job description*

Learn more about the general tasks related to this opportunity below, as well as required skills.
• Salary: *£24,000.00 P.A.
• Bonus: *Up to£3000.00 P.A.
• Hours*: 40 Hours Per Week
• Shifts: *Monday - Friday between the hours of 8am-6pm
• Contract Type: *Full Term
• On a mission to repair the country's smashed smartphones and tablets.* _Being a local technician, you will._
• Travel to different customers within your region to repair Mobile Phones and Tablets. (Fully equipped workshop van provided).
• Interact with Customers.
• Carry out Fault finding • Quality Control checking using Samsung's enhanced software. _What do you need to become a local technician?_
• Live in the area we are recruiting for as this will be your region.
• Full clean driving licence & be over the age of 21 for insurance purposes
• Outstanding communication skills • A passion for technology & customer service
• About Our Company* WeFix is the only Samsung approved UK mobile smartphone and tablet repairer. Comprehensively stocked with approved and genuine Samsung parts, the WeFix fleet of mobile workshops is the best in the country. What is now WeFix began life in 2012 as Reviveaphone. Developed by Oliver Murphy, Reviveaphone was originally a ground-breaking new product that could be used to repair water-damaged mobile phones. The service proved hugely popular, and in 2017 after significant investment, Reviveaphone rebranded, becoming WeFix.
• Company Benefits* • 20 Days Annual leave, plus bank holidays. Increasing through length of service. • Flexible Working.
• Health Cash Plan, including dental and eye care.
• Enhanced Maternity, Paternity and Adoption leave pay.
• Full Training Provided.
• Upcoming additional benefits coming soon from network providers. Job Type: Full-time Salary: £24,000.00 per year Schedule:
• 10 hour shift Supplemental pay types:
• Bonus scheme
• Performance bonus Experience:
• MOBILE PHONE REPAIR: 1 year (required)