Terms & Conditions


Terms & Conditions



Please read below Terms and Conditions before using our

1. Agreement to use our services

1. Welcome to tSmart’s website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use this website. The term ‘tSmart’ or ‘our’ or ‘we’ refers to the owner of the website with registered office: 554 streatham high road, London, SW16 3QG . The term ‘customer’ refers to the user or viewer of the website. The use of this website is subject to the following terms of use:

2. All repairs

  • tSmart is not affiliated with manufacturers in any way and use of our service may void manufacturer’s warranty.
  • tSmart uses high quality replacement parts for the repairs that offer the same functionality but in some cases displays may have slightly different colour saturation or brightness

    We shall inform when the service has been completed and your device is ready for collection via email / phone unless we have agreed otherwise.

    Passcode of your device is needed in order to test it before and after the service. Should you prefer to keep this information private, we can still proceed with an appointment, but will not be able to perform a full functional check until you return to the store, which can delay the provision of the service, if any adjustments need to be made.

    Time estimate given for completion of the service, is an estimate and does not form any obligation. We will aim to return your device within agreed time, however, if any complications arise (faulty replacement parts, additional problems with the device or device not passing tests), those may delay completion of the service.

    Successfully completed repair cannot be cancelled or refunded

    Device withdrawn from ongoing repair is subject to service charge (diagnostic fee) to be paid.

    Diagnostic fee and water damage cleaning service shall always be paid upfront and is not refundable due to the nature of the service.

    tSmart makes all reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Services using our utmost care and skill.

    If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you, we will notify you immediately.

    All charges will be subject to all government taxes or duties as applicable.

    The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.

    We will keep your device until all charges payable have been paid.

    3. Warranty

    tSmart provides different types of warranty depending on what type of Repair or Product it is. If the Device develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. The warranty includes the repaired part(s) only and does not include further damage to the repaired part(s). Read more about “Our warranty explained”.

    Micro-soldering (board level) repairs are covered by a 3 months warranty.

    Liquid damage cleaning and software repairs are not covered by warranty unless replacement parts have been used. The warranty covers only those parts.

    tSmart screen repair warranty does not cover physical damage or any issues due to bends on the frame.

    The warranty covers only malfunctions related to the subject of the repair, not any additional problems with the device or problems due to intentional or accidental damage. Any problems different than the subject of the repair and reported later than 1 day from the repair being completed, will not be considered under the warranty. We reserve the right to deny any warranty if we believe the device has been physically damaged.

    Opening the device by yourself or by another business voids tSmart’s warranty.

    4. Liability


    Any data or information that you may have stored on the device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you backup your device onto an external drive prior to your repair

    Remove Your sim ( unless it's an esim) and any case, screen protector or sd card. if you have an apple watch, remove the straps= we can't properly test your device with them in place. if we have to romeve them ourselves, screen protectors and apple watch straps can't be returned and your sim and sd card will need to be destroyed to protect your data. we dont take responsibility for any simcard, sd card or accessories left with the device.

    tSmart cannot guarantee restoring waterproofing or resistance following the repair.

    Some repairs involve risk of further damage that you will be notified before we start the service. By proceeding with the repair, the customer is taking full responsibility and agrees to pay for resolving any additional damages that may arise to the device during the service. If a customer decides to cancel the repair without restoring consequential damages, the device will be returned not repaired and the damages may be visible. tSmart’s reputation shall not suffer in case of failed repair since we have mentioned about the risk prior to the service.

    If the device being checked in is unresponsive, not receiving power, or not powering on, tSmart considers this device ineligible for device pre-check. By being ineligible for pre-check, we cannot be held responsible for what may be potentially broken along with what you may claim. By signing this form, you sign an agreement with tSmart stating you are authorizing us to do whatever is necessary to fix your device, possibly including but not limited to removing the device casing, motherboard, or small device components and cables.

    Device that does not power on and comes from another repair service is considered by us as high risk repair due to the fact it can be damaged by the previous technician and we don’t know until we disassemble the device. Customer understands the fact that the condition inside the device is unconfirmed and we are not liable for any damages that we notice during the diagnostics. Customers will be informed immediately once we notice any physical / suspicious damages.

    In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature however arising.

    Nothing in this clause shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.

    We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three (3) months of becoming aware of the circumstances giving rise to the claim or, if earlier, three (3) months from the time you ought reasonably to have become aware of such circumstances.

    5. General

    We shall not be liable to you for any delay in or failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.

    Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.

    This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter. Nothing in this Agreement shall affect our liability in respect of any misrepresentation, warranty or condition that is made fraudulently.

    This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.

    If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of this Agreement so that it is effective to the extent that shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms

    Nothing in this Agreement shall confer on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.

    This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

    6. Website terms & conditions

    The content of the pages of this website is for your general information and use only. It is subject to change without notice.

    Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

    Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

    This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

    All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

    Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

    From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

    Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales

    7. Refunds

    We offer a 30 days refund policy on all orders including repair services that have not been started yet.

    For online orders, if the device is already with us but we have not yet started the repair, you will be responsible for shipping costs shipping back to you.

    Any refunds will be processed within 7 days and you should get your money back within 14 days.

    8. Not collected devices.

    Any devices left at tSmart’s facility unclaimed or with overdue invoices for more than 60 days from creating the service ticket will be disposed of without chance of getting them back and without compensation of any kind.

    9. Data Protection

    We ask for your name and address and the other details so that we can provide you with updates about the repair and notify you when the service has been completed. By signing the T&C and using these services you consent to our use of your personal information as described. By signing the questionnaire and using these Services you consent to our use of your personal Information as described. If you do not wish to receive contact from us simply email info@tsmartuk.co.uk.

    10. Indemnification

    You agree to indemnify, defend and hold harmless tSmart, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service